WhiteBerry

Bear in mind the staff has dealt with over approximately a 1,000 tickets by now, done by a few staff members. They didn't even have to do it all if they didn't feel like it. Stating "they're a joke" won't help you any further, I even think they'll let you wait longer.

Be patient, I've been waiting 1,5 weeks now for a reply, and i'll see it coming whenever.