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Posts
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WhiteBerry's Achievements
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Bear in mind the staff has dealt with over approximately a 1,000 tickets by now, done by a few staff members. They didn't even have to do it all if they didn't feel like it. Stating "they're a joke" won't help you any further, I even think they'll let you wait longer.
Be patient, I've been waiting 1,5 weeks now for a reply, and i'll see it coming whenever.
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ticket responses are a joke me and a ton of others have been waiting 5+ days, get new staff members that actually have time.
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hi guys, i know all of you are impatient and want to get back to playing back like how it was.. but please bear with us and understand that the support team need to investigate every single claim thoroughly to avoid giving people more than what they really have. i hope you understand that all these is very time consuming and it is not easy to do. so make sure your claims are all well supported with documents of your purchase or items you can verify that it is yours with screenshots ingame or transcation receipts. also please do not pester admins or any staff members about your tickets. whether it is ETA or Where are you queued at. We do not know. there is NO shortcut to getting your tickets resolved immediately by pm-ing the admins on your tickets. If your ticket has been closed without any refund happened. it means your claims have been declined because you do not have enough supporting information about your claims. please resend another ticket with solid evidence or documents that can support your claims. thank you and have a nice day
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Cleaned to the bone. Nothing to grind with :/
:(