Terms and Conditions

These are our terms and conditions that you agree to by using and ordering from our website.

Definition:

Disclaimer

Redemptionrsps.com (hereby referred to as "The Company") has no affiliation with JaGeX Ltd. or its parent companies. Registered Names and Trademarks are the copyright and property of their respective owners. RuneScape is a registered trademark of JaGeX Limited 1999-2018, Jagex Ltd.

Every effort is made to keep the site free from malware (computer viruses, spyware, etc.), however, redemptionrsps.com cannot guarantee that its website is free from malware. Any downloads made by You on this website are at your own risk.

All game content included on this site, such as text, graphics, logos, images, data compilations is by the game publisher or its licensors and protected by The United States and international copyright laws.

Payments made using the G2APay platform are the sole responsibility of G2APay.

Account Risk

The Company is not liable for any actions taken against Your account following a transaction. The Company will not reimburse any items/services which have been terminated following a transaction. The Company is only responsible for transferring the items bought onto your account. Once this action is completed, our service to You is fully rendered.

Lost / Stolen Items

You are responsible for any unauthorized access to Your in-game accounts at all times. The Company will not replace delivered products or services which have been lost or stolen, for any reason. Once the service has been completed by The Company, The Company is relieved of all responsibility. This includes services which have been partially delivered, up to the total amount that was delivered.

Refunds

Refunds may be requested prior to delivery of the products or services by The Company. Refunds are only available as credit towards future purchases. Cash refunds are only granted in cases in which The Company decides that the order cannot be completed, for whatever reason. Refunds will not be granted in any circumstance after the product or service has been delivered by The Company.

Identity Verification

The Company may require more information following Your payment to properly determine that the payment has been authorized by You. Extra verification may include:

These identity verification methods help The Company in preventing fraud. Failure to comply with The Company's request may result in 24-hour payment seizure and/or a refund of your payment. The Company reserves the right to refuse business to You if you do not complete the requested identity verification.

Fraud

The Company seeks to eliminate fraud through identity verification procedures. In the circumstance that Your payment is reversed following a completed order by The Company, The Company reserves the right to deduct the reversed amount from future orders made by You. The Company reserves the right to seek repayment for all reversed transactions for which the services have already been completed.

Delivery Disputes

If You believe the delivery of your products or services were not properly completed by The Company, then you must notify us immediately through our Live Support system, or by sending an email to contact@redemptionrsps.com.

For customer service inquiries or disputes, You may contact us by email at contact@redemptionrsps.com.

Questions related to payments made through G2A Pay services provider payment should be addressed to support@g2a.com.