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Status Replies posted by CJ
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ticket responses are a joke me and a ton of others have been waiting 5+ days, get new staff members that actually have time.
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hi guys, i know all of you are impatient and want to get back to playing back like how it was.. but please bear with us and understand that the support team need to investigate every single claim thoroughly to avoid giving people more than what they really have. i hope you understand that all these is very time consuming and it is not easy to do. so make sure your claims are all well supported with documents of your purchase or items you can verify that it is yours with screenshots ingame or transcation receipts. also please do not pester admins or any staff members about your tickets. whether it is ETA or Where are you queued at. We do not know. there is NO shortcut to getting your tickets resolved immediately by pm-ing the admins on your tickets. If your ticket has been closed without any refund happened. it means your claims have been declined because you do not have enough supporting information about your claims. please resend another ticket with solid evidence or documents that can support your claims. thank you and have a nice day
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For anybody curious, Discord is back up. The issue was with cloudflare (a major disruption caused about 10% of the web to go down for about a third of the globe), and is completely unrelated to the issues over at our host.